Usually this means that you did not enter your BlackBerry PIN number correctly when you purchased the program. Some of our programs use the BlackBerry PIN to generate a registration code for you. If the PIN is entered incorrectly it will generate an invalid registration code. The BlackBerry PIN is 8 digits and does NOT contain the letter 'O' (this is actually the number zero). Depending on the model, you can locate the PIN under "Options>Status" or "Tools>Settings>Status" or "Settings>Options>Status" on your BlackBerry. The PIN can also be seen in the bottom left corner of the BlackBerry Desktop Manager when the BlackBerry is attached to the computer.
If you are having problems logging into a website, please contact us with your order number.
Many of our programs must connect to the Internet through our servers which provide content optimized for mobile devices. We generally include one year of free acccess to our servers with your purchase, unless otherwise noted. We believe this is fair considering the continuous fees involved with the hosting, bandwidth and maintenance of the servers. To continue using our web services, simply purchase another copy of the program and you will receive a new registration code giving you another year of access. This should also provide you with the latest version of the software. We are considering using more advanced subscription models in the future.
In general, you can use the BlackBerry Desktop Software to uninstall an application by unchecking it in the Application Loader.
In some cases where you have installed the application OTA or via the Web Installer it may not be recognized by the Desktop Software. In that case, you can manually delete it from the BlackBerry itself. This can be done by going to the "Options" or "Advanced Options" screen on your BlackBerry and then opening up the "Applications" screen. From there select the name of the program you want to remove and choose "Delete" from the menu. If the program is not listed in the main list, open up the "Modules" screen from the menu and look for it there. The Modules screen is a long list and you may need to scroll through it to find the program.
This typically means that you need to configure the TCP settings in your Blackberry.
From the BlackBerry home screen, these settings can usually be found by going to Options>TCP.
The location of the TCP settings can vary depending on your model. For example:
BlackBerry 7100t: Tools > Settings > TCP
BlackBerry 7100g/7100r/7100v: Settings > Options > TCP
BlackBerry 7230/7280/7290: Options > TCP
BlackBerry 7250/7520: N/A
BlackBerry 8700: Settings>Options>Advanced Options>TCP
Here are some settings for popular carriers that have worked in the past:
| Carrier | APN | Username | Password |
|---|---|---|---|
| AT&T (Cingular Blue) | proxy | none | none |
| Rogers | internet.com | none | none |
| T-Mobile US/UK | wap.voicestream.com | none | none |
| T-Mobile Germany | internet.t-d1.de | none | none |
| Cingular* | wap.cingular | WAP@CINGULARGPRS.COM | CINGULAR1 |
| Cingular* | isp.cingular | ISPDA@CINGULARGPRS.COM | CINGULAR1 |
| Verizon | N/A | none | none |
| Nextel | N/A | none | none |
| O2 UK | mobile.o2.co.uk | mobileweb | password |
| O2 Ireland | internet | gprs | gprs |
| Vodafone UK | internet | web | web |
| Vodafone Spain | airtelnet.es | wap@wap | wap125 |
| Telcel Mexico | internet.itelcel.com | webgprs | webgrps2002 |
| Telkomsel Indonesia | telkomsel | wap | wap123 |
| Telstra | telstra.internet | none | none |
Note: "none" means leave field blank
FYI, Direct TCP is the preferred method of connecting to the Internet with your BlackBerry. It usually provides a more reliable data connection than going through a WAP gateway.
Settings above are case sensitive - enter carefully. You should have the following entries on your bill/account:
/WIX EXTENDED INTERNET $0.00
If you don't have this, call Cingular Data Services at 866-490-2666 Ask to have "wap.cingular" Access Point Name added to your account, as well as "isp.cingular". Unfortunately, it could take a few calls until you get a rep that knows what to do. If you have migrated from AT&T to Cingular, it possible that you still need to use the "old" settings listed above for AT&T, which is now known as Cingular Blue. |
First, check to see if the application is already listed in the BlackBerry Desktop software. Open the Application Loader and scroll through the list of applications. If the program does not have a check next to it, check it and continue with the installation.
If the Application Loader get confused it is best to delete the program from the Application Loader, close the BlackBerry Desktop Software, and then try to reinstall the program using the Application Loader. To delete the program, highlight it and press the delete button. The idea being to delete the program from both the BlackBerry and the Application Loader (so that it does not appear in the list).
It is also possible that you don't have the matching BlackBerry Handheld software installed on your PC. You can download the BlackBerry Handheld software from your mobile carriers website.
Notes:
This issue can be resolved by updating your desktop software. You can get an updated version of the desktop software from your carrier.
Below this message are two choices for "Allow this connection" or "Deny this connection". Below that are two checkboxes for "Don't ask this again" for either all http connections or only this particular http connection. Use the trackwheel to navigate to the desired checkbox and press the spacebar to select it. Then continue by selecting "Allow this connection" as normal. The popup should disappear for subsequent connections.
You'll get "Permission denied" if you have (accidentally) answered "Deny this connection" along with "Don't ask this again" checked on the HTTP[S] network permissions popup. To get around "Permission denied" on subsequent uses, you need to re-enable the network permissions popup.
Next time you use the application, you should see the network permissions popup as per normal. Just make sure you select "Allow this connection" the next time.
How do I erase the saved data from the application?
Back up all data first to prevent any accidental data loss
This message indicates that the program could not successfully connect to a BlackBerry Enterprise Server (BES) with Mobile Data Service (MDS). The resolution depends on whether or not you intend to connect via BES.
To connect via the BlackBerry Enterprise Server: Make sure your company is Running BES version 3.5 or later with MDS enabled for your device. Contact your BES administrator to confirm this information. Once you are sure that MDS is enabled, you will typically need to cradle your device to recieve the appropriate service book entry for your handheld. The current list of service book entries can be viewed by selecting Options>Service Book. The service book entry you need will typically look something like this: Internet [IPPP]. Please contact your BES administrator for futher assistance.
If you are not using the BlackBerry Enterprise Server: You have probably installed the wrong edition of our software. Please contact us to arrange an exchange.
Make sure you've selected the correct carrier in the settings. Also make sure that you have a strong signal and that your wireless radio is on.
The BlackBerry security policy does not allow "split pipe" connections using 3rd party software (i.e. it can't make both a WAP connection and a connection through the BES/MDS)
If you are receiving this message, it may require you to completely reload your Handheld Software and then reinstall any 3rd party applications.
By having two editions of our software we are able to avoid this issue most of the time.
You can use the Enterprise Edition of our software if your company is running the BlackBerry Enterprise Server with MDS enabled. The Personal Edition will not work at this time because Verizon does not provide a WAP gateway that we know of. However, the BlackBerry 7250 from Verizon should work as it supports Direct TCP.
Can I use your program with Bell Mobility or Telus in Canada?
You can use the Enterprise Edition if your company is running a BlackBerry Enterprise Server or if you are using a BlackBerry 7510 on the Telus Mike network. The Personal Edition isn't known to work on the Bell Mobility or Telus networks.
Make sure that your BlackBerry has wireless turned on.
Please update your BlackBerry's Handheld software to a newer version. Contact your carrier for the latest version.
You can get a temporary fix for this issue by performing a soft reset of your BlackBerry: hold down ALT-CAP-DEL simultaneously. This issue is caused by pressing the ESC button while content from the Internet is loading.
If you've just ordered data service for your BlackBerry, it can often take Nextel a few days to establish service. Please try again after a day or two.
You've likely installed the Personal Edition of our product. Please contact us for the Enterprise editon.
Setup a favorite in WorldCam with a URL directly to the webcam JPEG image. Proprietary image formats (such as Linksys webcams) are not supported.
Some users have reported success using Axis webcams, Webcam 2000, Webcam32 and several other webcam software packages. Please note that we do not provide support for setting up webcams.
This error only seems to occur with Direct TCP and has to do with your Carrier's DNS not resolving correctly. First, we suggest you try turning wireless off and then back on again. If that doesn't work, try soft resetting the device (ALT-CAP-DEL) or pulling the battery. If you are still getting the error message try using the carriers WAP gateway instead of Direct TCP. Sometimes this error will resolve itself in a few days.
This error happens when you are using the BlackBerry Enterprise Server (BES) and your company has a restricted IT policy that does not allow for installing 3rd party applications. The only way to resolve this is to have your BlackBerry administrator change the settings on the server. This will allow you to install 3rd party applications.